FAQs

Free shipping, what does it applies to?

All orders above $100 and are under 50lbs are eligible for free shipping. Typically speaking, everything is free shipping other than large TVs.

However from time to time, we may offer free shipping on our TVs also! Look for the FREE SHIPPING icon

 

Pickup in store, how does this works?

Choose one of our 3 convinenience locations for picku,. 99% of the products listed are in stock. However from time to time we may experience inventory discrepancy, if the product is backordered, we will inform you immediately.

 

Do you ship on Saturday and Sunday or weekday after 5-8pm?

Orders within GTA can be scheduled to deliver on Saturday and Sunday or between 5-8pm on weekdays.
This service is limited to orders which include a large size TV or require installation. 

Contact customer service to request this. 

 

When will my order be shipped?

In-stock items are typically shipped same day if they are ordered before 3:00PM EST.
Estimated time for delivery in Ontario is 1-2 days and 3-6 days for all other provinces.

 

When will my credit card be charged?

A credit hold will be placed for the value of the purchase when the order is submitted. HDTVand Electronics only charges the credit card when the order has been fulfilled. Credit card will be billed in Canadian dollar.

 

How do I track my orders?

The status of your order is continously updated throughout the fulfillment process. To see the most to update information, login to your account and visit "My Orders"

 

Where can I contact customer support?

You can contact our online support team by following this link, or email us at online@hdtvandelectronics.com

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